Privacy Policy

Introduction

Nuavance Health respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, and the rights you have in relation to your data.

Information We Collect

We may collect the following information when you interact with our website or book an appointment:

• Contact details such as your name, email address, and phone number
• Appointment details including the service requested and preferred date
• Account information if you create a patient profile
• Technical data such as IP address and browser type, collected automatically

How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage your appointments
• Provide clinical care and follow-up communication
• Respond to enquiries submitted through the contact form
• Improve the website and maintain its security
• Comply with our legal and regulatory obligations

Legal Basis for Processing

We process your personal data on the basis of your consent, the performance of a contract (when you book or receive a service), our legitimate interests in operating the clinic, and our legal obligations as a healthcare provider.

Sharing Your Information

We do not sell your personal data. We may share it with trusted service providers that help us operate the website and clinic (for example, hosting and analytics providers) under appropriate confidentiality arrangements, or where required by law.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or for longer where required by applicable law (for example, clinical record-keeping obligations).

Your Rights

You have the right to access, correct, or request deletion of your personal data, and to object to or restrict certain processing. You may also withdraw your consent at any time where processing is based on consent. To exercise these rights, please contact the clinic using the details on our Contact page.

Cookies

The website uses cookies and similar technologies such as local storage. When you first visit, a banner lets you accept or reject non-essential cookies, and you can change your choice at any time using the cookie icon in the bottom-left corner of any page. We do not use cookies for advertising.

We use the following categories of cookies:

• Necessary — required for the website to work, for example keeping you signed in to the patient portal, remembering an appointment request you have started, and saving your cookie preferences. These cannot be switched off.
• Analytics — help us understand how visitors use the website (Google Analytics, loaded through Google Tag Manager) so we can improve it. These are only set if you accept them.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be reflected on this page along with a revised date.

Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact the clinic using the details on our Contact page.